HR & People Operations
From Turnover Spike to Real‑Time Pulse: How One E‑Commerce Firm Revamped Engagement
After 12 months of scaling, our client’s e-commerce team saw a 35% turnover spike - clearly, morale was slipping. By launching a real-time pulse survey, we turned raw data into actionable stories, halving churn and lifting NPS by 12 points in six months. 1. The Challenge: Employee Morale in